Call Drop issue: The Department of Telecommunications (DoT) has launched an Integrated Voice Response System (IVRS) in order to obtain the feedback from the customers regarding the ‘call quality’ and to further check the ‘call drop’ across India at major locations like Delhi, Mumbai, Punjab, Uttar Pradesh, Uttrakhand, Maharashtra and Goa.
Call Drop issue to be resolved by taking feedback from mobile subscribers
The mobile subscribers will receive IVRS calls from the short code 1955, they will be asked a bunch of questions regarding the call quality and the call drops in the particular area. The mobile service subscribers can also send an SMS to the toll-free number (1955), mentioning their locality and the problem that they have been facing with the call quality.
The Parliamentary Standing Committee has asked Airtel and Aircel to appear before it on January 5 for the company’s massive ‘call drop’ situation.
In a recent statement, the Department of Telecommunications stated – “Telecom Service Providers (TSPs) have installed more than 1,30,000 additional Base Transceiver Stations (BTSs) across the country, during the period from June 2016 to October 2016 and further plan to install more than 1,50,000 additional BTSs across the country up to March 2017.”
“The platform is a channel to capture direct feedback from the consumers and this voice of the consumer can be used to improve the services that are being offered to them”, Manoj Sinha, MoS for Railways and communications said.