Facebook will add chatbots and live chat on messenger. Facebook is providing developers with API tools to build live chat and chatbots web plugin for business clients. According to the source on the Facebook blog, it has been said that facebook will announce the tools at facebook F8 conference.
Facebook has a directory for approved marketing partners, this helps the businesses to find technology and service providers which will enable the businesses with ads, content, measurement and community management. Facebook will soon provide badge and the separate directory for partners.
With the help of chatbots, businesses can be build automated respond system for messaging potential customers. Facebook is also working with B2B developers.
Facebook is also developing live chat with the plug-ins Message Us which will contain all the contact details for getting instant connect to the customers care unit for any issues. And the support team will response via messengers.
Chatbots or live chats basically will deal with the structured message like title, image, a description, URL, and calls, visiting a website, e-commerce order and making a restaurant reservation. So, this is some of the features of chatbots and live chat which facebook will soon announce at F8 conference this coming week.
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